Terms of Service

You represent and warrant that you are at least eighteen (18) years of age and legally capable of entering into binding agreements. If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the full authority to bind that entity to these Terms. In such case, the term "you" shall refer to the entity as well as the individual acting on its behalf.

You further represent that your use of the Services complies with all applicable federal, state, and local laws and regulations. Zevaux reserves the right to refuse access to the Services to any person or entity at its sole discretion.

Zevaux provides an artificial intelligence-powered virtual receptionist and automation platform designed to assist businesses with communication management and workflow automation. The Services may include, without limitation, AI-driven call answering, call routing, appointment scheduling, SMS messaging, email communications, call recording, transcript generation, CRM integration, analytics dashboards, and third-party software integrations.

Zevaux may modify, enhance, suspend, or discontinue any aspect of the Services at any time in its sole discretion. Zevaux does not guarantee that any specific feature will remain available indefinitely.

The Services are intended solely as business communication tools. Zevaux does not provide legal advice, medical advice, financial advice, or regulatory compliance services.

You agree that you are solely responsible for reviewing, verifying, and approving any AI-generated output before relying upon it in connection with your business operations. Zevaux does not guarantee the accuracy, completeness, legality, or appropriateness of any AI-generated content.

You further agree that the Services shall not be used for high-risk activities, including but not limited to medical diagnoses, legal determinations, financial underwriting, employment eligibility decisions, or other activities where inaccurate output could result in material harm.

In order to access certain features of the Services, you may be required to create an account. You agree to provide accurate, complete, and current information during registration and to keep such information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify Zevaux immediately if you suspect unauthorized access to your account.

Zevaux shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

You are solely responsible for your use of the Services and for ensuring that your use complies with all applicable laws and regulations. This includes, without limitation, compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, state call recording laws, telemarketing regulations, and data privacy laws.

You are responsible for obtaining all required consents from your callers or customers before recording calls, sending SMS messages, or initiating automated communications. Zevaux does not monitor your compliance with telecommunications or privacy laws and disclaims any responsibility for violations resulting from your actions.

If Zevaux determines, in its sole discretion, that your use of the Services exposes the Company to legal or regulatory risk, Zevaux may immediately suspend or terminate your access.

If you enable call recording functionality, calls may be recorded and transcribed. You acknowledge that call recording laws vary by jurisdiction and may require one-party or two-party consent.

You agree that you are solely responsible for determining the legal requirements applicable to your jurisdiction and for providing all necessary disclosures and obtaining any required consent.

Zevaux disclaims liability for any claims arising from unlawful recording or improper disclosure of recorded communications.

If you use SMS, email, or automated communication features, you represent and warrant that you have obtained lawful consent from recipients as required by applicable law. You agree to honor opt-out requests promptly and to maintain appropriate records of consent.

You acknowledge that Zevaux does not review, pre-approve, or control the content of messages sent through the Services and is not responsible for their legality.

As between you and Zevaux, you retain ownership of the business data, caller data, customer information, and other content that you provide to the Services ("Your Data").

You grant Zevaux a non-exclusive, worldwide, royalty-free license to process, store, transmit, and analyze Your Data solely for the purposes of providing and improving the Services, maintaining security, and complying with legal obligations.

Zevaux may use aggregated, anonymized data derived from Your Data for business analytics, product development, and AI model improvement, provided that such data does not identify you or your customers.

Zevaux implements commercially reasonable technical and organizational safeguards designed to protect customer data. However, you acknowledge that no system can be guaranteed to be completely secure.

You are responsible for safeguarding your credentials and for implementing appropriate security measures within your own systems.

In the event of a confirmed data breach affecting customer data within Zevaux's control, Zevaux will provide notification as required by applicable law.

The Services may integrate with third-party platforms, including telecommunications providers, payment processors, CRM systems, and Google APIs. You acknowledge that such third-party services are governed by their own terms and privacy policies.

Zevaux does not control and is not responsible for the performance, availability, or data practices of third-party services. Your use of such integrations is at your own risk.

Access to the Services may require payment of subscription fees. By subscribing, you authorize Zevaux to charge your designated payment method for recurring fees.

Subscriptions automatically renew unless canceled prior to the renewal date. Fees are non-refundable except as required by law.

Zevaux reserves the right to suspend or terminate access to the Services for non-payment.

All rights, title, and interest in the Services, including software, AI systems, trademarks, branding, and proprietary technology, are owned by JCER LLC.

You are granted a limited, non-exclusive, non-transferable license to use the Services during your active subscription. You may not reverse engineer, copy, modify, distribute, or create derivative works based on the Services without prior written consent.

To the maximum extent permitted by law, Zevaux's total cumulative liability arising out of or related to these Terms shall not exceed the total amount paid by you to Zevaux during the twelve (12) months preceding the event giving rise to the claim.

Zevaux shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, loss of goodwill, or business interruption.

You agree to indemnify, defend, and hold harmless JCER LLC, Zevaux, and its officers, employees, and affiliates from and against any claims, damages, liabilities, losses, costs, and expenses arising out of or related to your use of the Services, your violation of these Terms, or your violation of applicable laws.

You may terminate your subscription at any time in accordance with the cancellation procedures provided in your account.

Zevaux may suspend or terminate your access to the Services if you violate these Terms, fail to pay fees, or create legal or operational risk.

Upon termination, your right to access the Services immediately ceases.

Any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration conducted in the Commonwealth of MaryLand, United States, except where prohibited by law.

You agree to waive any right to participate in class actions, collective actions, or jury trials.

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of MaryLand, without regard to conflict-of-law principles.

Zevaux reserves the right to modify these Terms at any time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.